Privacy Policy — 3we

1. Introduction & Scope

3we.club ("3we", "we", "us", "the Platform") is committed to protecting the privacy and personal data of all individuals who access or use the 3we platform, including registered players and visitors to the 3we website. This Privacy Policy ("Policy") describes what personal data 3we collects, why we collect it, how it is used and stored, with whom it may be shared, and what rights you have in relation to your data.

This Policy applies to all personal data processed by 3we in connection with the operation of 3we.club and all associated services, including live casino, slots, sportsbook, poker, lottery, payment processing, customer support, and marketing communications.

By registering a 3we account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how 3we processes personal data as described herein, you should discontinue use of the platform and may request deletion of your account by contacting [email protected].

2. Data We Collect

3we collects the following categories of personal data from users of the platform:

3we does not collect or store full payment card numbers. Payment transactions are processed through PCI-DSS compliant payment service providers, and 3we retains only tokenised references to payment instruments.

3. How We Collect Your Data

3we collects personal data through the following means:

Direct Collection

• When you register a 3we account and provide your personal details in the registration form.
• When you complete KYC (Know Your Customer) identity verification by uploading identification documents.
• When you make deposits or request withdrawals using FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, or Public Bank.
• When you contact the 3we customer support team via live chat or email.
• When you update your account profile, security settings, or responsible gaming preferences.

Automated Collection

• Through cookies, web beacons, and similar tracking technologies when you browse the 3we website.
• Through server-side logging of login events, session activity, and game interactions.
• Through fraud detection and security monitoring systems that analyse platform usage patterns.

Third-Party Sources

• From identity verification service providers used to authenticate your identity during KYC processes.
• From payment service providers confirming transaction status and verifying payment method ownership.
• From fraud prevention and AML screening databases where required for compliance purposes.

4. Purposes of Data Processing

3we processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 3we player account, including authentication and session management.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with international gaming licensing requirements and anti-money laundering obligations.
• Payment Processing: To facilitate MYR deposits and withdrawals through your chosen Malaysian payment method and to maintain accurate financial records.
• Game Operation: To provide, personalise, and improve the gaming experience across casino, slots, sportsbook, poker, and lottery products.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, multi-accounting, and money laundering.
• Regulatory Compliance: To fulfil obligations under applicable international gaming licensing conditions, including record-keeping and reporting requirements.
• Responsible Gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion settings, and identify patterns that may indicate problem gambling.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with account and payment issues.
• Marketing (with consent): To send promotional emails, bonus notifications, and relevant gaming offers where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].
• Platform Improvement: To analyse aggregated usage data, identify technical issues, and improve the performance, content, and user experience of the 3we platform.

5. Legal Basis for Processing

3we processes personal data on the following legal bases:

• Contractual Necessity: Processing required to provide the services you have registered for, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable gaming licensing conditions, AML regulations, and KYC verification requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement — where such interests are not overridden by your fundamental rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time.

6. Data Sharing & Third Parties

3we does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data may be shared with the following categories of third parties strictly for the purposes described in this Policy:

• Payment Service Providers: FPX operators, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank, solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify player identity and comply with licensing requirements.
• Game Software Providers: Licensed game studios and live casino operators who provide the games available on 3we. Game providers receive only the session data necessary to deliver the game.
• Regulatory & Licensing Authorities: Relevant international gaming authority bodies to whom 3we is required to report under applicable licensing conditions.
• Law Enforcement & Government Authorities: Where 3we is required by law to disclose data pursuant to a valid legal order, subpoena, or regulatory request.
• IT & Infrastructure Service Providers: Cloud hosting, database management, and cybersecurity service providers who process data on behalf of 3we under strict data processing agreements.

All third parties with whom 3we shares personal data are contractually required to maintain appropriate data security standards and to process the data only for the specified purpose.

7. Data Retention

3we retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Active Accounts: All account data is retained for the duration of the active account relationship.
• Closed Accounts: Following account closure, identity, financial, and gaming activity records are retained for a minimum of five (5) years in compliance with international AML record-keeping requirements.
• Customer Support Records: Support correspondence is retained for two (2) years from the date of the last communication.
• Marketing Consent Records: Consent records are retained for the duration of the marketing relationship plus three (3) years.

Data that is no longer required for any legitimate purpose is securely deleted or anonymised in a manner that prevents re-identification.

8. Security Measures

3we applies technical and organisational security measures consistent with the standards used by Malaysian online banking platforms, including:

• 256-bit SSL encryption and TLS 1.3 for all data transmitted between your device and the 3we platform.
• Bcrypt hashing with unique salts for all stored passwords — plaintext passwords are never stored.
• Two-factor authentication (2FA) available and strongly recommended for all accounts.
• Automated suspicious login and fraud detection monitoring with real-time alerts.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular penetration testing and security audits conducted by independent cybersecurity specialists.
• Encrypted storage of all sensitive data at rest.

Notwithstanding these measures, no transmission of data over the internet can be guaranteed to be completely secure. You are responsible for maintaining the security of your own login credentials and for using 3we's optional 2FA feature.

9. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data 3we holds about you:

• Right of Access: You may request a copy of the personal data 3we holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to 3we's legal obligation to retain certain records.
• Right to Restriction: You may request that 3we restricts the processing of your data in certain circumstances.
• Right to Data Portability: You may request a machine-readable copy of the personal data you provided to 3we.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 3we Data Protection team at: [email protected]. Requests will be responded to within 30 days. 3we may require verification of your identity before actioning a data rights request.

10. Cookies & Tracking Technologies

3we uses cookies and similar tracking technologies on the 3we.club website for the following purposes:

Essential Cookies

Required for the platform to function correctly. These include session authentication cookies, security tokens, and load balancing cookies. These cannot be disabled without affecting your ability to use the platform.

Analytics Cookies

Used to collect aggregated, anonymised data about how users navigate the 3we website — pages visited, time spent, and features used. This data is used solely to improve the platform and is not linked to individual player identities for marketing purposes.

Functional Cookies

Used to remember your preferences, such as your preferred language, recently played games, and interface settings, so that these are maintained across sessions.

Managing Cookies

You can manage cookie preferences through your browser settings. Blocking all cookies may impair your ability to log in to your 3we account or use certain platform features. Details on managing cookies in popular browsers (Chrome, Safari, Firefox, Samsung Internet) are available in your browser's help documentation.

11. Contact & Updates to This Policy

If you have any questions, concerns, or requests regarding this Privacy Policy or how 3we processes your personal data, please contact the 3we support team:

Email: [email protected]

3we reserves the right to update this Privacy Policy at any time. The current version will always be accessible at 3we.club/privacy-policy with the effective date clearly indicated at the top of the page. For material changes that affect how your data is processed, 3we will provide notification via your registered email address or through an in-platform notice. Your continued use of 3we following any update to this Policy constitutes your acceptance of the revised terms.

For related policies, please review the Terms & Conditions and Responsible Gaming pages.